UK Delivery Information

Our delivery partners Royal Mail and DPD are now delivering parcels contact free. If choosing Standard UK Delivery please allow up to 5 days for delivery.

Temptation Gifts prides itself on providing exceptional customer service online, just as we do in our stores. You can find useful information about shopping with us on these pages, and you can also take a look at what other customers have said about us on our Customer Comments page.

If you need any further questions answered in regards to your order or delivery please don't hesitate to call our helpful Customer Service team on 01494 790424 or email us at customerservice@temptationgifts.com.

A summary of our delivery options to the United Kingdom are shown in the table below.
For additional information and full terms and conditions, please see details further down the page.

Covid-19: Due to Royal Mail experiencing exceptionally high demand, some customers may experience slightly longer delivery times. For more details, please go to the Royal Mail's Service Update page, where you can find out if your area is affected. We greatly appreciate your patience and understanding.

* Please see below for full details

General Information

After placing an order with us, you will receive email notification to confirm that we have received your order details. This email will contain a unique order number, along with the details of the items purchased and the delivery information provided. If you notice any mistakes in the details included within this email or need to make any changes, please contact us immediately to let us know, and quote the order number that you have been given.

When your order has been picked and packed, you will receive a further email to confirm that your items are ready for despatch.

Despatch and delivery times are estimates only, but from our experience the vast majority of orders arrive well within these times. We will always notify customers if there are any circumstances that may affect these estimated times.

Delivery discounts, offers and restrictions

Delivery discounts, offers and restrictions may be applied to individual products or product ranges. Full details of any changes to our standard delivery terms will be included within individual product descriptions, or alongside the relevant product ranges.

Personalised Gifts

Orders containing items to be personalised may take longer to be delivered, and may be subject to further restrictions. Please check any information provided in the personalised product description carefully.

British Forces Addresses (BFPO)

We do allow the shipment to BFPO Addresses. To select this option, choose United Kingdom as the delivery country and ensure you enter the recipient's full details in line with BFPO requirements. This includes entering the correct Postcode starting with "BF". You will then be presented with BFPO Options which may be excluded from any delivery offers. For other address requirements please check the UK Government Website. Please note that we cannot be held responsible for any lost post sent to BFPO addresses

** FREE Standard Delivery on orders over £49.99

Orders containing products (excluding restrictions below) with a shopping cart value of £49.99 or more qualify for FREE Standard delivery

This offer is only available on orders being sent to addresses in the United Kingdom.

Some Personalised Gifts are excluded from this offer. We are unable to offer discounted delivery on orders containing these products, as they are despatched from a separate location and incur additional postage charges.

Where items are excluded from discounted delivery, it is clearly indicated in product descriptions and within the checkout process.

£1.99 UK shipping on Carrie Elspeth

Orders containing only Carrie Elspeth jewellery qualify for optional UK delivery for just £1.99. These orders are sent using our Standard UK Delivery method. Please allow up to 5 days for delivery.

£1.99 Shipping on Greeting Cards

Orders containing only greeting cards qualify for optional UK delivery for just £1.99. These orders are sent using our Standard UK Delivery method. Please allow up to 5 days for delivery.

Standard Delivery - £3.99 or FREE for orders over £49.99*

Orders placed using Standard Delivery to UK addresses are sent either using Royal Mail's '48' service or via DPD's tracked courier service. You should expect your order to arrive at the designated delivery address within 2-5 working days of despatch.

We aim to despatch all Standard Delivery orders within 1 working day of being placed, but at particularly busy periods this may take up to 3 working days. You will receive an email confirming the order has been despatched.

For your convenience, Standard Delivery does not require a signature on delivery. So if you're not in when the delivery arrives, if there is somewhere safe and discreet for the parcel to be left (for instance with the doorman of a block of flats, or within a covered porch with an unlocked door), the driver will leave it for you. If there is no appropriate location, the driver will leave a card or attempt to redeliver on a subsequent day.

* Please see Discounted delivery information above for full details on our discounted shipping offers.

Premium Delivery - £4.99

Orders placed using Premium Delivery to UK addresses are sent either using Royal Mail's Tracked '24' service or via DPD's tracked courier service. You should expect your order to arrive at the designated delivery address within 1-3 working days of despatch.

We aim to despatch all Premium Delivery orders the same working day, or failing that the following working day. You will receive an email confirming the order has been despatched.

Courier Delivery - £7.99

All orders placed before 2pm, on a standard working day, will be despatched the same day for delivery the next working day.
Orders placed after 2pm, or on a non-working day will be despatched the following working day for delivery on the subsequent working day.
Please see the table below for details:

Please note: Orders cannot be despatched or delivered on UK bank holidays.

Postcode exclusions apply

SATURDAY or SUNDAY Courier Delivery (£11.99)

SATURDAY Courier Delivery or SUNDAY Courier Delivery may be available on your order when checking out.
All orders placed using SATURDAY Courier Delivery before 2pm, Monday - Friday, will be despatched the same day for delivery the following Saturday.
All orders placed using SUNDAY Courier Delivery before 2pm, Monday - Friday, will be despatched the same day for delivery the following Sunday.

Postcode exclusions apply

General Courier Information

Our preferred courier partner is DPD.

Courier deliveries are usually made between 8am-6pm and normally require a signature confirming receipt of the goods.
But please be aware that during peak periods Courier orders may be delivered up to 8pm in the evening.

If you are not in when the courier attempts delivery they will leave a card for you to rearrange delivery.
When you place your order you can request that the parcel be left with a neighbour or in a safe and secure location by writing the relevant information in the 'Notes to Customer Service' section when selecting a delivery method.

By providing us with an email address and/or mobile phone number, this allows our courier partner to contact you directly with details relating to your delivery. This may include notifications on the progress of your delivery, estimated delivery times, and the option to make changes to your delivery. If you would prefer this information not to be shared, please let us know when placing your order.

Postcodes excluded from Next Day Courier delivery (Two Day Courier Delivery Available)

Unfortunately, due to restrictions placed on us by our courier partners we are unable to offer a Next Working Day service to the postcodes listed in the table below.
To these locations we offer a Two Day Delivery via DPD and their partners for £14.99.